Retail Merchandiser - March/April 2016 - 60


Timeless Frames, D├ęcor & Expressions
We are pleased to offer our retail partners the
option to create a co-branded site.

"She has a passion for what she does and leads her team to
aspire to the same passion to ensure success," Owen continues.

Fitting Needs
The Timeless group keeps competitive by being flexible,
having a wide product and service mix, and operating as a
vertically integrated U.S.-based manufacturing firm. "We are
able to react to our customer needs and turn our products
quickly," Owen says, "providing our customers the opportunity to introduce new programs to the market quickly as well
as maintain a tight control on their inventory levels. Whether it is out of our Watertown, N.Y., manufacturing facility,
or on an import basis, we are proud to offer a wide range of
solution-based products and services to our customers.
"In keeping a key eye on the market, investing in company
resources/product development, and remaining flexible to our
customers' needs, we work to ensure the success of any program. We provide the best product mix and services for each
particular customer that fits their particular needs," she says.

Green Friendly

The Timeless family of companies prides itself on operating an environmentally friendly business and strives to reduce its green footprint, Director of
Marketing Angela Owen says. Its green initiatives include:
* Using recycled goods to make paper components of frames;
* Purchasing wood from New York and Pennsylvania's sustainable
forests;
* Donating its used shipping wood and cardboard to recycling services;
and
* Donating to reforestation efforts.

60

RETAIL-MERCHANDISER.COM

March/April 2016

Creating Links
Technology is an integral component to the Timeless family's success, particularly within its Custom Framing production facility. "At the startup of the company, through trial
and error, we quickly learned that there was not any software
available on the market that could support the sheer scope
and volume of products that our business model produces,"
Owen recalls.
To solve this issue, the company invested in developing
Timeless Manufacturing System (TMS), its own proprietary production software.
"TMS allows us to link our retail partners directly with
the production facility and provides us with real-time visibility to all relevant job information," she says.
"It is fully maintained by us with no third-party involvement," Owen continues. "This allows us the freedom and
flexibility to quickly evolve the software and customize it to
the customer's needs."

Building the Family
The Timeless companies have nurtured a fun and hardworking culture. "We are family," Owen says, noting that it uses a
broad array of recruiting tools that include job banks, posts
on job search sites, social media, and local print and radio
media outlets.
"We host Timeless-specific job fairs," Owen adds. "We
are also committed to the development and growth of team
members already with our company, providing opportunities for cross-training as well as posting all open positions to
the team to try and promote from within." O


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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2016

Contents
Retail Merchandiser - March/April 2016 - Cover1
Retail Merchandiser - March/April 2016 - Cover2
Retail Merchandiser - March/April 2016 - 1
Retail Merchandiser - March/April 2016 - 2
Retail Merchandiser - March/April 2016 - Contents
Retail Merchandiser - March/April 2016 - 4
Retail Merchandiser - March/April 2016 - 5
Retail Merchandiser - March/April 2016 - 6
Retail Merchandiser - March/April 2016 - 7
Retail Merchandiser - March/April 2016 - 8
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Retail Merchandiser - March/April 2016 - Cover3
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