Retail Merchandiser - March/April 2016 - 47


People Persons
Shoe Mill hires employees who like people, Habre says.
However, previous shoe retail or service industry experience
is not mandatory, it is simply a plus.
"They don't necessarily have to have shoe selling experience," he says. "If you can put up with the grueling hours and
the demands of customers in restaurants, you'll probably be
good at selling shoes. Ultimately, it comes down to a desire
to help people and give them a superior customer experience.
"To help our fit specialists create a positive feel, we try
to make selling fun," he says. "We run sales contests, set
reachable goals and celebrate sales successes company-wide.
When both the customer and the salesperson are having fun
together, it makes shopping with us a memorable occasion."
Habre shares ownership of Shoe Mill with his sister, but
has begun implementation of a succession plan. "I'm in my
early 60s and our plan for the next generation running the
company on a day-to-day basis is well under way," he says,
but asserts that he is not getting tired of the business.
"These are the best working years of my life and I'm having a blast working with my sons who are taking ownership
of this business seriously," he says. "Candidly, I need to continue to get out of their way. They're very forward thinking,
creative and capable.
"We also have some younger senior management employees who we have confidence in that have a passion for retail
and the success of the company," he says, noting that he believes Shoe Mill will continue to be successful as it continues
to have confidence in creative and motivated team members.
"Our business will be viable as the industry changes," he
says. "The attitudes of our highly skilled and energetic younger management team will adapt to the changing times." O
March/April 2016

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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2016

Contents
Retail Merchandiser - March/April 2016 - Cover1
Retail Merchandiser - March/April 2016 - Cover2
Retail Merchandiser - March/April 2016 - 1
Retail Merchandiser - March/April 2016 - 2
Retail Merchandiser - March/April 2016 - Contents
Retail Merchandiser - March/April 2016 - 4
Retail Merchandiser - March/April 2016 - 5
Retail Merchandiser - March/April 2016 - 6
Retail Merchandiser - March/April 2016 - 7
Retail Merchandiser - March/April 2016 - 8
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Retail Merchandiser - March/April 2016 - Cover3
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