Retail Merchandiser - March/April 2016 - 13


ORCHARD SUPPLY HARDWARE

parties to have a role in OSH's growth
and success in delivering upon the Orchard Supply Hardware mission to be
America's neighborhood hardware store
and destination for paint, repairs and
the backyard.
"Our merchant teams and senior
management engage regularly with all
of our suppliers in a cooperative effort
to ensure communication channels are
always open," Tellier says. "Our suppliers
support every grand opening and keep
the merchants abreast of product and
industry developments. The Orchard
team provides feedback on product
performance and Orchard growth plans.
We are extremely proud of the support
we have received from our partners and
we realize that communication is a twoway street. We take our responsibility in
this partnership very seriously."

Forging Ahead
As the company looks to continue to
build off of more than 80 years in busi-

ness, it is focused on making key investments in its future. At the same time, it
is also making sure that it is staying on
top of the main trends that are currently
shaping its industry.
For example, Orchard Supply Hardware is focusing on bringing its innovative shopping experience to more urban
markets. Simultaneously, it is focused on
maintaining the same level of customer
service that its shoppers have relied on
for so many decades.
"Our company is working on ways
to provide added value to more urban
areas by offering goods and services that
specifically cater to small-space living,"
Tellier says.
"Just last fall, we opened a compact
store concept in San Francisco's North
Beach area," he adds. "We're also continuing to expand outside of the West
Coast, which means expanding into new
markets with the Orchard Supply Hardware brand."
As the company continues to grow,

Orchard Supply Hardware places a high
value on engaging with and developing
an open dialog with its new neighbors.
Insight from the local community is
critical to the success of the company's
long-term strategy, which is especially
true in areas that are not familiar with
the brand.
By remaining steadfastly committed
to the neighborhoods it serves, OSH
believes it can look forward to introducing new customers to its product
selection. On top of that, the company
believes it can continue to provide
customers with what it calls "Legendary Customer Service" and a top-notch
customer experience.
"We work hard to engage with our
customers in areas that will truly make
their lives better," says Tellier. "As good
neighbors, Orchard Supply Hardware
makes it one of our top priorities to
always respect the culture and the integrity of all of the communities in which
we serve." O

March/April 2016

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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2016

Contents
Retail Merchandiser - March/April 2016 - Cover1
Retail Merchandiser - March/April 2016 - Cover2
Retail Merchandiser - March/April 2016 - 1
Retail Merchandiser - March/April 2016 - 2
Retail Merchandiser - March/April 2016 - Contents
Retail Merchandiser - March/April 2016 - 4
Retail Merchandiser - March/April 2016 - 5
Retail Merchandiser - March/April 2016 - 6
Retail Merchandiser - March/April 2016 - 7
Retail Merchandiser - March/April 2016 - 8
Retail Merchandiser - March/April 2016 - 9
Retail Merchandiser - March/April 2016 - 10
Retail Merchandiser - March/April 2016 - 11
Retail Merchandiser - March/April 2016 - 12
Retail Merchandiser - March/April 2016 - 13
Retail Merchandiser - March/April 2016 - 14
Retail Merchandiser - March/April 2016 - 15
Retail Merchandiser - March/April 2016 - 16
Retail Merchandiser - March/April 2016 - 17
Retail Merchandiser - March/April 2016 - 18
Retail Merchandiser - March/April 2016 - 19
Retail Merchandiser - March/April 2016 - 20
Retail Merchandiser - March/April 2016 - 21
Retail Merchandiser - March/April 2016 - 22
Retail Merchandiser - March/April 2016 - 23
Retail Merchandiser - March/April 2016 - 24
Retail Merchandiser - March/April 2016 - 25
Retail Merchandiser - March/April 2016 - 26
Retail Merchandiser - March/April 2016 - 27
Retail Merchandiser - March/April 2016 - 28
Retail Merchandiser - March/April 2016 - 29
Retail Merchandiser - March/April 2016 - 30
Retail Merchandiser - March/April 2016 - 31
Retail Merchandiser - March/April 2016 - 32
Retail Merchandiser - March/April 2016 - 33
Retail Merchandiser - March/April 2016 - 34
Retail Merchandiser - March/April 2016 - 35
Retail Merchandiser - March/April 2016 - 36
Retail Merchandiser - March/April 2016 - 37
Retail Merchandiser - March/April 2016 - 38
Retail Merchandiser - March/April 2016 - 39
Retail Merchandiser - March/April 2016 - 40
Retail Merchandiser - March/April 2016 - 41
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Retail Merchandiser - March/April 2016 - 79
Retail Merchandiser - March/April 2016 - 80
Retail Merchandiser - March/April 2016 - Cover3
Retail Merchandiser - March/April 2016 - Cover4
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