Retail Merchandiser - March/April 2016 - 12


ORCHARD SUPPLY HARDWARE

"

Our merchant
teams and senior
management
engage regularly
with our
suppliers in
a cooperative
effort.

"

"Customer loyalty programs and
in-store services are part of what bring
our neighbors back time and again,"
he continues. "We provide real-life
resources for your home such as key
making, rescreening damaged window
or door screens at our Workbench and
even free knife-sharpening services at
our new and remodeled stores. We also
offer a lifetime plant guarantee and even
pot them for customers at our potting
station while they shop for the rest of
their lists."
Through frequent storewide community events, Orchard Supply Hardware
establishes each store as a valuable community resource. These include drought
clinics, drip irrigation workshops and
emergency preparedness tutorials where
shoppers receive hands-on product
instruction and valuable takeaways from
in-store experts.
Equally important to the company's
success is building strong vendor and
supplier relationships. Throughout its
transformation over the last five years,
Orchard Supply Hardware's supplier
community has been deeply involved
and completely supportive.
The company says its culture is set up
in such a fashion that it can view every
supplier as a true partner. This helps all
12

RETAIL-MERCHANDISER.COM

March/April 2016


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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2016

Contents
Retail Merchandiser - March/April 2016 - Cover1
Retail Merchandiser - March/April 2016 - Cover2
Retail Merchandiser - March/April 2016 - 1
Retail Merchandiser - March/April 2016 - 2
Retail Merchandiser - March/April 2016 - Contents
Retail Merchandiser - March/April 2016 - 4
Retail Merchandiser - March/April 2016 - 5
Retail Merchandiser - March/April 2016 - 6
Retail Merchandiser - March/April 2016 - 7
Retail Merchandiser - March/April 2016 - 8
Retail Merchandiser - March/April 2016 - 9
Retail Merchandiser - March/April 2016 - 10
Retail Merchandiser - March/April 2016 - 11
Retail Merchandiser - March/April 2016 - 12
Retail Merchandiser - March/April 2016 - 13
Retail Merchandiser - March/April 2016 - 14
Retail Merchandiser - March/April 2016 - 15
Retail Merchandiser - March/April 2016 - 16
Retail Merchandiser - March/April 2016 - 17
Retail Merchandiser - March/April 2016 - 18
Retail Merchandiser - March/April 2016 - 19
Retail Merchandiser - March/April 2016 - 20
Retail Merchandiser - March/April 2016 - 21
Retail Merchandiser - March/April 2016 - 22
Retail Merchandiser - March/April 2016 - 23
Retail Merchandiser - March/April 2016 - 24
Retail Merchandiser - March/April 2016 - 25
Retail Merchandiser - March/April 2016 - 26
Retail Merchandiser - March/April 2016 - 27
Retail Merchandiser - March/April 2016 - 28
Retail Merchandiser - March/April 2016 - 29
Retail Merchandiser - March/April 2016 - 30
Retail Merchandiser - March/April 2016 - 31
Retail Merchandiser - March/April 2016 - 32
Retail Merchandiser - March/April 2016 - 33
Retail Merchandiser - March/April 2016 - 34
Retail Merchandiser - March/April 2016 - 35
Retail Merchandiser - March/April 2016 - 36
Retail Merchandiser - March/April 2016 - 37
Retail Merchandiser - March/April 2016 - 38
Retail Merchandiser - March/April 2016 - 39
Retail Merchandiser - March/April 2016 - 40
Retail Merchandiser - March/April 2016 - 41
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Retail Merchandiser - March/April 2016 - 80
Retail Merchandiser - March/April 2016 - Cover3
Retail Merchandiser - March/April 2016 - Cover4
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