Retail Merchandiser - March/April 2016 - 11


"We are most known for our neighbors-helping-neighbors philosophy at
every store, which is a commitment to
fitting our format into the neighborhoods we call home," President Bob
Tellier says.
"Our stores have been opened in
former car dealerships, bowling alleys,
multi-unit facilities and other shuttered
facilities," he adds.

Different Approach
The value proposition for Orchard
Supply Hardware is very distinct to
that of the large-scale hardware retailers
and local independents. The company's
core competencies are paint, repairs and
backyard products.
This focus allows Orchard Supply
Hardware to occupy a niche focused on
a broad product assortment of greater
than 35,000 items in the categories it
carries. Additionally, OSH strives to

"

ORCHARD SUPPLY HARDWARE

Our neighbors-helping-neighbors
philosophy...is a commitment
to fitting our format into the
neighborhoods we call home.

maintain a tradition of what it sees as
legendary customer service.
"Our focus is on a convenience
opportunity in paint, repair and the
backyard," says Tellier.
"We deeply respect all of the traditions and history of the small independent operation, as we believe that
they offer their own unique value to the
consumers," he continues.
The company's goal is to truly operate
as a neighborhood hardware retailer. It
is guided by the philosophy, "Take good

"

care of customers and they will take
good care of you."
When considering new regions, Orchard Supply Hardware looks for areas
where its stores can make an impact
where other hardware stores cannot.
The company is committed to becoming
ingrained in the communities it serves,
and it is excited at the prospect of establishing roots in new neighborhoods as it
continues to grow.
"We offer more than what we have
on the shelves," Tellier says.

March/April 2016

RETAIL-MERCHANDISER.COM

11


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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2016

Contents
Retail Merchandiser - March/April 2016 - Cover1
Retail Merchandiser - March/April 2016 - Cover2
Retail Merchandiser - March/April 2016 - 1
Retail Merchandiser - March/April 2016 - 2
Retail Merchandiser - March/April 2016 - Contents
Retail Merchandiser - March/April 2016 - 4
Retail Merchandiser - March/April 2016 - 5
Retail Merchandiser - March/April 2016 - 6
Retail Merchandiser - March/April 2016 - 7
Retail Merchandiser - March/April 2016 - 8
Retail Merchandiser - March/April 2016 - 9
Retail Merchandiser - March/April 2016 - 10
Retail Merchandiser - March/April 2016 - 11
Retail Merchandiser - March/April 2016 - 12
Retail Merchandiser - March/April 2016 - 13
Retail Merchandiser - March/April 2016 - 14
Retail Merchandiser - March/April 2016 - 15
Retail Merchandiser - March/April 2016 - 16
Retail Merchandiser - March/April 2016 - 17
Retail Merchandiser - March/April 2016 - 18
Retail Merchandiser - March/April 2016 - 19
Retail Merchandiser - March/April 2016 - 20
Retail Merchandiser - March/April 2016 - 21
Retail Merchandiser - March/April 2016 - 22
Retail Merchandiser - March/April 2016 - 23
Retail Merchandiser - March/April 2016 - 24
Retail Merchandiser - March/April 2016 - 25
Retail Merchandiser - March/April 2016 - 26
Retail Merchandiser - March/April 2016 - 27
Retail Merchandiser - March/April 2016 - 28
Retail Merchandiser - March/April 2016 - 29
Retail Merchandiser - March/April 2016 - 30
Retail Merchandiser - March/April 2016 - 31
Retail Merchandiser - March/April 2016 - 32
Retail Merchandiser - March/April 2016 - 33
Retail Merchandiser - March/April 2016 - 34
Retail Merchandiser - March/April 2016 - 35
Retail Merchandiser - March/April 2016 - 36
Retail Merchandiser - March/April 2016 - 37
Retail Merchandiser - March/April 2016 - 38
Retail Merchandiser - March/April 2016 - 39
Retail Merchandiser - March/April 2016 - 40
Retail Merchandiser - March/April 2016 - 41
Retail Merchandiser - March/April 2016 - 42
Retail Merchandiser - March/April 2016 - 43
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Retail Merchandiser - March/April 2016 - 45
Retail Merchandiser - March/April 2016 - 46
Retail Merchandiser - March/April 2016 - 47
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Retail Merchandiser - March/April 2016 - 49
Retail Merchandiser - March/April 2016 - 50
Retail Merchandiser - March/April 2016 - 51
Retail Merchandiser - March/April 2016 - 52
Retail Merchandiser - March/April 2016 - 53
Retail Merchandiser - March/April 2016 - 54
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Retail Merchandiser - March/April 2016 - 80
Retail Merchandiser - March/April 2016 - Cover3
Retail Merchandiser - March/April 2016 - Cover4
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