Retail Merchandiser - July/August 2013 - (Page 60)

Retail BURNSTAD’S MARKET Exceeding Expectations The ability to look at the appearance of its stores, produce and service offerings through the eyes of customers gives Burnstad’s Market a competitive advantage. Burnstad’s Tomah location has a 50,000-square-foot grocery store surrounded by a first-class European Restaurant and Village Boutique Shops. B Derek Burnstad, vice president and director of retail operations Tomah, Wis. 60 urnstad’s Market’s owners, managers and staff all share a single philosophy when it comes to the store’s operation. “We have one belief and focus, and that is exceeding our guests’ expectations,” says Derek Burnstad, vice president and director of retail operations for the Tomah, Wis.-based grocery store. This focus – which the family owned company formalized 10 years ago as its official mission state- July/August 2013 ment – influences every single aspect of Burnstad’s from hiring and staff development to recent investments in technology and renovations. Every management and staff meeting begins with a recitation of the mission, and all ongoing employee development programs have guest services as a main objective. For Burnstad’s Market’s employees, achieving the goal of exceeding guests’ expectations begins with putting themselves in the positions of the peo-

Table of Contents for the Digital Edition of Retail Merchandiser - July/August 2013

Retail Merchandiser - July/August 2013
Digital Messaging
How to Bring New Life to the Center Store
Fall Toy Preview 2013
WWWDMAGIC 2013 Fashion Preview
Hispanic Footwear
Firm Fashion Fixture
Macy’s Magic
Generating Buzz
Looking Sharp
On the Trend
Shoe Sensation
Victorinox Swiss Army Inc.
Hiller’s Market
Patrick James Inc.
Art Van Furniture
Fairway Market
Architec Housewares
Easy Rest Adjustable Sleep Systems
Burnstad’s Market
Shoe Carnival Inc.
Destination XL
Hibbett Sports
R.H. Ledbetter Properties
Goodwill of Central Arizona
Beyond the Rack LLC
Cymax Canada
Diamond Nexus
New & Notable

Retail Merchandiser - July/August 2013