Retail Merchandiser - May/June 2012 - (Page 66)

Retail Canada PHARMASAVE Indelible Independents These independently owned and operated pharmacies are thriving in Canada thanks to an intense focus on personalized customer service and using the advantage of combined buying power. A t first glance, it appears that over the last 30 years the independently owned and operated pharmacy has disappeared, especially in the United State and Canada. Corporate chains, mass merchandisers and big-box stores have congested the industry by increasing their pharmaceutical presence, making it seem as though the doomsday bell has rung for independents. But this isn’t the case, according to Langley, British Columbia-based Pharmasave. “Customers are looking for a place where they receive personalized customer service and meaningful healthcare programs,” the company says. “Pharmacists are looking for a place where they can practice their profession in an environment that respects and leverages the benefits they can bring to patients and consumers through exceptional care and programs.” Founded in 1981 from the merger of Western Drug Mart and United Pharmacies, Pharmasave has become such a place. It is now the largest cooperative of independently owned and operated community pharmacies in Canada, with 435 stores in nine provinces. In 2010, it won five of 15 “Commitment to Care and Service Awards,” a national program created by Pharmacy Practice and Drugstore Canada, to recognize leaders in community retail pharmacy. It also won the title of best retailer to work for by BC Business Magazine in its 2010 annual survey and index of top businesses to work for. Spectrum of Desires The popularity of Pharmasave’s approach has been apparent since its start. Shortly after its formation, it was contacted by a group of independent pharmacies 66 May/June 2012

Table of Contents for the Digital Edition of Retail Merchandiser - May/June 2012

Retail Merchandiser - May/June 2012
‘Push’ vs. ‘Pull’
Narrow Your Band
Celebrating in Style
Give a Little Something Extra
Charm City Cakes
LazyTown Entertainment
Binny’s Beverage Depot
Vallarta Supermarkets Inc.
Cintron Beverage Group
Total Wine and More
Golfsmith International Inc.
Barrow Fine Furniture
Hedahls Auto Plus
Kopp Drug Inc.
Grafton-Fraser Inc.
Intelligent Office Canada
A1 Counting Solutions
New & Notable
Focus on Licensing - May/June 2012
2012 Preview
Franchising Facts
Hello Kitty Charm
Playing It Up
Saban Brands Powers Up
Mars Retail Group
SEGA of America Inc.
Major League Baseball Players Association
Universal Partnerships & Licensing
Remington Arms Co.
Cartoon Network Enterprises
Hybrid Apparel
Agile Network
New & Notable

Retail Merchandiser - May/June 2012