Retail Merchandiser - May/June 2012 - (Page 54)

Retail KOPP DRUG INC. Prescription for Success Kopp Drug Inc. maintains a tight-knit atmosphere with employees and customers alike, and this has been possible with the company’s service-oriented culture that stems from the top down. amily always has been at the heart of Kopp Drug’s success throughout its 85-year history, and all signs point to that remaining the case for another 85 years. According to CFO Steven DeCriscio, whether it is retaining employees for the long haul or reacting to customers’ problems as if they were blood relatives themselves, the tight-knit atmosphere keeps Kopp Drug at the forefront of consumers’ minds throughout central Pennsylvania. “From the top down, we are very service-oriented,” DeCriscio explains. “We will go out of our way to do whatever it takes to help create good customer service.” F Founded in 1925, Kopp Drug is a full-service pharmacy and gift store with 10 locations throughout central Pennsylvania. Joseph Cohn founded the pharmacy in 1925 and his son, Morley A. Cohn, serves as the current owner and president of the company. Along with its 10 storefront locations, the company also has an office and warehouse in Altoona, Pa., that occupies more than 11,700 square feet. Service Above All Else DeCriscio says Kopp Drug’s greatest asset, by far, is its loyal and attentive workforce, which provides unparalleled customer service larger competitors can’t deliver. He attributes this sense of pride in service to 54 May/June 2012

Table of Contents for the Digital Edition of Retail Merchandiser - May/June 2012

Retail Merchandiser - May/June 2012
‘Push’ vs. ‘Pull’
Narrow Your Band
Celebrating in Style
Give a Little Something Extra
Charm City Cakes
LazyTown Entertainment
Binny’s Beverage Depot
Vallarta Supermarkets Inc.
Cintron Beverage Group
Total Wine and More
Golfsmith International Inc.
Barrow Fine Furniture
Hedahls Auto Plus
Kopp Drug Inc.
Grafton-Fraser Inc.
Intelligent Office Canada
A1 Counting Solutions
New & Notable
Focus on Licensing - May/June 2012
2012 Preview
Franchising Facts
Hello Kitty Charm
Playing It Up
Saban Brands Powers Up
Mars Retail Group
SEGA of America Inc.
Major League Baseball Players Association
Universal Partnerships & Licensing
Remington Arms Co.
Cartoon Network Enterprises
Hybrid Apparel
Agile Network
New & Notable

Retail Merchandiser - May/June 2012