Retail Merchandiser - November/December 2017 - 98
Busy Beaver Building Centers Inc.
Joining a True Value co-op gives Busy Beaver
more buying power and provides opportunities
for further expansion.
Busy Beaver also instituted new inventory control and
margin management programs. A renewed focus on operational details has already led to significant cost savings and
provides further money saving opportunities in the future,
Another one of Busy Beaver's enhancements has been the
replacement of its legacy IT software. The company replaced
its existing system and all related hardware and communications infrastructure with an enterprise-level Epicor Eagle
system, designed by the Epicor Software Corporation.
Busy Beaver has also been working on strengthening its culture and streamlining the communication with its associates. "We had a very fragmented way of operating," Kallen
says. "At the time when we had 14 stores, there were 14
different ways of doings things and 14 ways of training. So
our engagement pillar is designed to streamline all communication and create a culture focused on customer service."
Moves to improve communication include implementing
a companywide e-mail system, enhancing the company portal and developing organized communication boards in each
of the stores. Busy Beaver also initiated weekly conference
calls for general managers that include headquarters staff.
"I think what we created is a little more of a team environment where everybody is working towards the same end,"
CFO Nick DeMao says.
To reward its employees, the company established an
Eager Beaver Award and Give Me "5" programs to recognize and reward excellent performance by its associates. In
addition, Busy Beaver is trying to stay away from corporate lingo.
"We banned the word 'corporate,'" Kallen adds. "When
you think about large corporate retailers, there is a preconceived notion of stuffy suits with ties. It has a negative connotation. We want to break down barriers."
Instead of "corporate headquarters," Busy Beaver refers
to its headquarters as the "store support office." While the
company continues to build on its three pillars, it believes
that its recent accomplishments position Busy Beaver to
grow as a formidable player in the home improvement
marketplace. In fact, it no longer sees itself as "the forgotten brand." O