Retail Merchandiser - November/December 2017 - 97
Busy Beaver Building Centers Inc.
hardware stores under a True Value banner in the Pittsburgh
metro area and in Latrobe, Pa. Joining a True Value co-op is
another new initiative that gives Busy Beaver more buying
power and provides opportunities for further expansion.
I think we are good at
products at a value
price with a high level
of customer service.
In line with its enhance pillar, the company has committed to upgrading its existing stores. Two are scheduled for
remodeling next year. In the past few years, Busy Beaver remodeled eight stores to improve space utilization, expand
product assortment, rationalize adjacencies and enhance the
customer's overall shopping experience. Capital improvements included new fixtures, lighting, flooring, HVAC systems, signage, equipment and machinery.
"We have also embarked on an aggressive recruitment
program for our general managers," Kallen says. In addition,
the company created a new training organization that has
developed a training program that focuses on customer service, operational procedures and product knowledge.