Retail Merchandiser - May/June 2017 - 67

HR MANAGEMENT SOLUTION PROVIDER

processes that ensures workers can perform the job is instrumental in securing
top-notch talent. Design the environment that delivers the service you want,
and it will be easier to recruit the right
people for the job.

Training loyal employees
Finding the most passionate and
committed employees is only half the
battle. The process of training and
retaining that same talent is the other
half, and in some cases more difficult if
grocers don't have the right resources in
place. Training empowers deli workers
to do their jobs well by giving them
responsibility and purpose day in and
day out - and it demonstrates your
commitment to the workforce.
The deli, in particular, is the most
difficult space to train for due to operational hurdles and hazardous challenges
grocery operations aren't typically accustomed to. Limited space, full customer
visibility, food-safety precautions, hot

fryer oil, slippery floors and sharp
cutting tools are just a few factors to
consider. Creating a turnkey model for
training deli workers to perform both
back-of-house and front-of-house
tasks within the small workspace is the

"[When installing
equipment], vendors
serve as the ultimate
resource for training."
most effective way of tackling the job.
Your training toolkit for success should
include an assortment of methods that
appeal to every type of learner. Video
training, one-on-one sessions, group
training and printed materials are a few
effective approaches.
Additionally, the equipment vendors
grocers choose to partner with play a
critical role in employee training and re-

tention. When grocers install equipment
that reallocates labor from dangerous,
time-consuming jobs to tasks that deal
directly with the customer, operational
efficiencies decrease and employees
reap the benefits. Equally as important, these vendors serve as the ultimate
resource for training before, during and
after equipment installation, essentially
becoming an extension of your team.

Is your back-of-house deli
operation ready for growth?
The products grocers offer, and the experience they deliver - is all an outcome of
the people that they hire. Consider the
current state of your operational model.
Having the right balance of innovative
equipment, well-trained staff and a
forward-looking plan to meet consumer
demands can help you succeed in the
grocerant evolution. O
Jim English is the vice president of national accounts at Restaurant Technologies.
May/June 2017

RETAIL-MERCHANDISER.COM

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Table of Contents for the Digital Edition of Retail Merchandiser - May/June 2017

Contents
Retail Merchandiser - May/June 2017 - Intro
Retail Merchandiser - May/June 2017 - Cover1
Retail Merchandiser - May/June 2017 - Cover2
Retail Merchandiser - May/June 2017 - 1
Retail Merchandiser - May/June 2017 - Contents
Retail Merchandiser - May/June 2017 - 3
Retail Merchandiser - May/June 2017 - 4
Retail Merchandiser - May/June 2017 - 5
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Retail Merchandiser - May/June 2017 - 7
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Retail Merchandiser - May/June 2017 - MCover1
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Retail Merchandiser - May/June 2017 - M1
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