Retail Merchandiser - May/June 2017 - 46

El Río Grande has been implementing an ERP,
warehouse management, customer relationship
and loss-prevention systems.

For the last 13 months, he explains, El Río Grande has
started implementing an ERP system, along with warehouse
management, customer relationship and loss-prevention systems. "Our philosophy at El Río is to capitalize on all technology and advances," Shalabi says.
These will not only streamline processes and solutions
for El Río Grande, but also keep it in accordance with

industry codes. "We respect and comply with every code
that is given to us," he says.
But the company is feeling a strain from all of the regulations. "I feel like as if we are getting over-coded," he asserts.
"It puts the burden solely on the retailer to comply, but not
necessarily on a wholesaler or a producer."
El Río Grande also is taking steps towards offering online
shopping. "We currently have a website that's more informative than an actual e-market," Shalabi describes. "We're
creating our own hybrid approach to that."
He asserts that e-tailing will never replace El Río
Grande's brick-and-mortar stores. "People that still cook at
home are never going to lose their appreciation for having
to pick their meat instead of having it downloaded into a
cart," he says.
"A grocery store used to be the center of a town," he
continues. "So we're trying to keep that old neighborhood
market experience without denying that same customer efficiencies and technological conveniences of modern times."

"

We don't want to be
another option for our
consumer. We want to
be the best option.
Creating a Workforce

"

El Río Grande's stores employ larger staffs than its competitors. Most of its big-box competitors have an average of 75
people per store, but "we have anywhere from 100 to 140,"
Shalabi says. 
When the company looks for talent, it does not require
store experience but instead hires based on attitude and the
willingness to learn and train. "We're becoming our own institute to create the workforce that is needed to fulfill the
requirements of our stores," he states.
But talent retention can be Cacique
challenging,
Cacique Inc. is a manufacturer & marketer
Shalabi admits.
of Mexican-style cheeses, creams, chorizos
"We're in a spe- and drinks. Founded in 1973, the focus on
cialty
grocers authenticity and providing consumers with
retail area that high quality products is its mission and
focuses on the reinforced by the 4 pillars: Family, Authenticity, Integrity and Quality. We are a proud
Hispanic compartner of the El Rio Grande chain in serving
munity," he says. consumers in the Dallas area.
"Our friends at
46

RETAIL-MERCHANDISER.COM

May/June 2017


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Table of Contents for the Digital Edition of Retail Merchandiser - May/June 2017

Contents
Retail Merchandiser - May/June 2017 - Intro
Retail Merchandiser - May/June 2017 - Cover1
Retail Merchandiser - May/June 2017 - Cover2
Retail Merchandiser - May/June 2017 - 1
Retail Merchandiser - May/June 2017 - Contents
Retail Merchandiser - May/June 2017 - 3
Retail Merchandiser - May/June 2017 - 4
Retail Merchandiser - May/June 2017 - 5
Retail Merchandiser - May/June 2017 - 6
Retail Merchandiser - May/June 2017 - 7
Retail Merchandiser - May/June 2017 - 8
Retail Merchandiser - May/June 2017 - 9
Retail Merchandiser - May/June 2017 - 10
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Retail Merchandiser - May/June 2017 - MCover1
Retail Merchandiser - May/June 2017 - MCover2
Retail Merchandiser - May/June 2017 - M1
Retail Merchandiser - May/June 2017 - M2
Retail Merchandiser - May/June 2017 - M3
Retail Merchandiser - May/June 2017 - M4
Retail Merchandiser - May/June 2017 - M5
Retail Merchandiser - May/June 2017 - M6
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Retail Merchandiser - May/June 2017 - M9
Retail Merchandiser - May/June 2017 - M10
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