Retail Merchandiser - March/April 2017 - 93

Retail

Customers entrust Fast-Fix with their most
precious possessions,and Fast-Fix respects that
by delivering high-quality work.

FAST-FIX JEWELRY AND WATCH REPAIRS

Wear It Tonight

For more than 30 years, Fast-Fix Jewelry and Watch Repairs has been providing on-site
jewelry and watch repair services with a growing franchise business. BY STEPHANIE CRETS

F

ast-Fix Jewelry and Watch Repair is different
from other retailers - it's not in the business
of selling, but fixing. Since its inception in
1984, it has become the largest franchise in
the world for jewelry, watch, cell phone and eyeglass
frame repair with more than 160 locations across 26
states, including four locations in Dublin and one
in London.
"We are in the business of fixing," CEO Gerry
Weber says. "One of the things I really like is that
it's one of the few businesses that won't be made
obsolete by the Internet. If you have an engagement ring, you're not going to take it off and send
it somewhere you don't know and you might get

it back in a few weeks. You want the comfort of
knowing you're there talking to one of our jewelers
about what you would like to have done and they
then do it while you wait. The name is Fast-Fix, so
we get most of the work done while our customer is
shopping in the mall."
Whether a customer needs a clasp on a necklace
fixed, a new earring back or a new screw in a pair of
glasses, they are entrusting Fast-Fix with their most
precious possessions and heirlooms, so they expect
the highest-quality work. "We have to have very
high standards," Weber says. "Customers expect that
we treat their items with respect and care and then
give it back in better condition than they left it. We
March/April 2017

Gerry Weber, CEO
www.fastfix.com
Boca Raton, Fla.

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Table of Contents for the Digital Edition of Retail Merchandiser - March/April 2017

Contents
Retail Merchandiser - March/April 2017 - Cover1
Retail Merchandiser - March/April 2017 - Cover2
Retail Merchandiser - March/April 2017 - 1
Retail Merchandiser - March/April 2017 - Contents
Retail Merchandiser - March/April 2017 - 3
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Retail Merchandiser - March/April 2017 - Cover3
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