Retail Merchandiser - November/December 2016 - 53


TOPS Friendly Markets

taining high-quality employees. "We've always been fortunate
to have a fairly large applicant pool at most of our locations,"
Curci says. "But within the last year we implemented a new
applicant tracking system that modernized the application
process for potential hires and gave us a better way to manage
the applicants we have in our pool; this system has greatly

increased our applicant pool, allowing us to find more great
associates who will provide excellent service to our customers.
For some of our harder to fill positions that require specific
skills, we'll utilize some targeted advertising and recruiting,
but good technology certainly helps the process."
Recruiting and retaining high-quality people is especially crucial for TOPS, as Curci explains, because it's through
its people that TOPS is able to provide customers with the
best possible shopping experience. "Employee retention is a
priority," Curci says. "We have many employees, both in the
stores and the warehouse, who have been with us for decades and that shows us that this is more than just a job for
them-it's a career. Our own president and COO, John Persons, started with TOPS as a cart boy and we've been his sole
employer ever since, so that tells you something right there."
As TOPS looks into the future, Curci says the philosophy that has defined the company's success for generations
will continue to be the same, and that is why he believes
the future looks bright. "It is essential to meet the needs of
the customer and always stay ahead of the trends," he says.
"If you work hard, stay ahead of the competition and truly
believe in what you're trying to accomplish, you can make
great strides." O

November/December 2016

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Table of Contents for the Digital Edition of Retail Merchandiser - November/December 2016

Contents
Retail Merchandiser - November/December 2016 - Cover1
Retail Merchandiser - November/December 2016 - Cover2
Retail Merchandiser - November/December 2016 - 1
Retail Merchandiser - November/December 2016 - 2
Retail Merchandiser - November/December 2016 - Contents
Retail Merchandiser - November/December 2016 - 4
Retail Merchandiser - November/December 2016 - 5
Retail Merchandiser - November/December 2016 - 6
Retail Merchandiser - November/December 2016 - 7
Retail Merchandiser - November/December 2016 - 8
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Retail Merchandiser - November/December 2016 - Cover3
Retail Merchandiser - November/December 2016 - Cover4
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